Legal

Privacy Notice

Version 1.0·Effective July 2025·Data Protection Act 2012 (Act 843)

Introduction

Kairos Afrika (“we”, “us”, or “our”) provides innovative communication technology and value added services across the continent, striving to be the partner with the most satisfied clients.

If you are a visitor to our website (the “Site”), this Privacy Policy applies to you and describes our policies and practices regarding the collection, use and disclosure of your personal information in connection with your use of the Site and our provision of the Services to our Clients. This Privacy Policy does not apply to any websites, applications or other online services that do not link to this policy, including services provided by our Partners; nor does it apply to the subsequent use of information collected through other third-party websites or services. Please contact the Partner to learn how they use your personal information.

Purpose

We understand and respect that protection of your personal information is important to you. This document sets out how we collect, use, disclose, retain and manage your private information and how we comply with our obligations under the Data Protection Act 2012 (Act 843).

By using our services and by using and continuing to use our Site, you consent to us collecting, maintaining, using and disclosing your personal information in the way described in this Privacy Policy.

Scope

This privacy statement applies to the website and applications (mobile and hybrid) of Kairos Afrika, regardless of whether you use a computer, mobile phone, tablet, or any other resource to access our Services. It also applies to those who register on our website/applications in connection with our services, or whose data Kairos Afrika otherwise receives in connection with its services.

It is important that you read this Privacy Policy carefully, because whenever you use our website/applications your Personal Data will be processed (if at all) in accordance with this policy.

Personal information we collect

Kairos Afrika collects information from you in various ways when you access or use the Site or otherwise interact with the Services. This information may include:

Information you provide to us

•Contact information you provide, such as your first and last name, email address, and phone number.

•Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond.

•Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and how you engage with them.

•Other information not specifically listed here that you provide voluntarily or that is necessary in connection with your interactions with us.

Information we obtain from third parties

•Social media information. When you visit or interact with our pages on platforms such as Facebook, LinkedIn, and Instagram, the platform providers’ privacy policies apply to your interactions and their processing of your personal information.

•Other sources. We may obtain your personal information from third parties such as analytics services, marketing partners, publicly-available sources and data providers.

Automatic data collection

We may automatically log information about you, your device, and your interaction over time with our Services and communications, such as:

•Device data — operating system, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, language settings, carrier, network information, and general location such as city or geographic area.

•Online activity data — pages or screens viewed, time spent, browsing history, navigation paths, access times, and whether you opened our emails or clicked links.

•Tools used include cookies, local storage technologies (e.g. HTML5), and web beacons (pixel tags / clear GIFs).

How we use your personal information

To operate our Services

•Provide, operate, and improve our Services and our business.

•Communicate with you, including announcements, updates, security alerts, and support and administrative messages.

•Provide support, and respond to requests, questions, and feedback.

To comply with law

As we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as responding to subpoenas or requests from government authorities.

Marketing

If you have provided your contact information, we may from time to time send you direct marketing communications as permitted by law, including by phone, email and text. To opt out of marketing communications, please contact us.

Compliance, fraud prevention, and safety

To protect the rights, privacy, safety or property of you or others; enforce the terms that govern our Services; and protect, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity.

To create anonymous data

We may create anonymous data by removing information that makes data personally identifiable, and use or share it for lawful business purposes such as improving our Services and conducting research.

Your privacy choices

You have choices regarding our collection and use of your personal information.

Online tracking opt-out

•Block cookies in your browser — most browsers let you remove or reject cookies, including those used for interest-based advertising.

•Block advertising ID use in your mobile settings to limit interest-based advertising.

•Use privacy plug-ins or browsers (e.g. Brave, Privacy Badger, DuckDuckGo, Ghostery, uBlock Origin) to block third-party cookies and trackers.

•Platform opt-outs are available from advertising partners such as Google, Facebook and Twitter, and from the Digital Advertising Alliance and Network Advertising Initiative.

Privacy rights

Depending on your location, you may request:

•Information about how we have collected and used your personal information (made available in this Policy).

•Access to a copy of the personal information we hold about you.

•Correction of personal information that is inaccurate or out of date.

•Deletion of personal information we no longer need.

•To object to or restrict our use of your information, and where applicable, to withdraw your consent. To exercise your rights, please contact us.

Do Not Track

Some browsers send “Do Not Track” signals. We currently do not respond to “Do Not Track” or similar signals.

Third-party services

The Site and Services may contain links to websites and online services operated by third parties, and our content may be integrated into services not associated with us. These links and integrations are not an endorsement, and we do not control or take responsibility for third-party services.

Security

We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of personal information.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date of this Privacy Policy and posting it on this website.

How to contact us

You can reach us by email at privacy@kairosafrika.com or at our mailing address: HNO. C6-65 Lakeside Estate Town Home 7, P.O. Box 16024, Accra.

Responsible officials

Policy clarificationData Protection Supervisordps@ttbghana.com

Policy trainingData Protection Supervisordps@ttbghana.com

Policy monitoringRisk / Compliance—

Policy updateData Protection Supervisordps@ttbghana.com

Policy history — V1.0 (Approved, IT Manager) · V0.5 (Draft, IT Manager). Kairos Afrika reserves the right to modify this policy at any time; material changes will be communicated by email and other corporate channels.

Questions about your data?

Reach our privacy team

Email privacy@kairosafrika.com

HNO. C6-65 Lakeside Estate Town Home 7 · P.O. Box 16024 · Accra